FAQs

I have just placed an order, when will it be shipped?

We do our best to ship the items as quickly as possible, average shipping time is 24-48 H. If you do not have a tracking number after 1 day, please send an email to info@theperfecthomestore.com


I am not satisfied with my order, can it be returned? What if there is a problem?

We offer a 100% money back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must return it at your own expense, once we receive the product we will refund the full amount of the original purchase. Please include a name and order number on the returned packages.

Note : If your package is arriving, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before shipping. If the item has already been shipped, please use our easy return system to get a full refund.

I entered the wrong address what should I do now?

If you typed it wrong or entered the wrong address automatically, simply reply to your order confirmation email. Once you have checked if the address you entered is incorrect, kindly notify us by email at info@theperfectmixstore.com If the indicated address is wrong, we can change with the correct one with in 24 hours. No refund will be given after the 24 hours of incorrect shipment.

How long does the shipment last?


Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average order fulfillment time is 24-48 hours and standard shipping 15-20 working days.

I have a question that has not been answered, can you help me please?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@theperfecthomestore.com and we will be happy to help you in any way we can.